Legal

Refund Policy

How refunds are handled for plan balances and product enquiries.

  • Refund requests will be reviewed according to company policy.
  • Processing charges may apply if permitted by law.
  • Promotional bonuses and store credit are not refundable.
  • Refunds, if approved, will be processed to the original payment method or bank account.
  • Completed purchases cannot be refunded except as required by applicable consumer laws.

For Advance Purchase Plan terms, see Terms & Conditions.